All special order merchandise cannot be cancelled or returned. All special order sales are final.
Tower Lighting is not responsible for incorrect ordering due to dimensions, light output, color, and finish of fixtures. The customer is ultimately responsible for reviewing the details of their order for all fixtures selected.
Receipt of deposit confirms customer's approval of order as is.
All orders are subject to freight charges. We will do everything possible to ensure the quickest delivery of your merchandise. Tower Lighting cannot guarantee delivery dates. Delivery schedules are subject to change at any time due to unforeseen circumstances which include fluctuations in inventory, delays in clearing customs, manufacturing schedules, and weather-related issues.
Tower Lighting is not responsible for arranging delivery dates, time of delivery, as well as labor for the purpose of unloading freight.
Please check all your boxes as soon as you receive them. Tower Lighting cannot be responsible for any missing or damaged goods if we are not notified within 24 hours from time received.
Please inspect your merchandise immediately upon delivery. Damage of any kind must be reported within 5 days of receipt. Customer bears full responsibility for any damage not reported within this 5 day period.
We recommend hiring a qualified electrician to install your lighting fixtures. All fixtures should be tested/inspected prior to installation. Tower Lighting is not responsible for any damage or defects due to faulty installation. Tower Lighting is not responsible for electrician fees due to defects.
Tower Lighting is a distibutor of national brand and private label products. Upon request, we can produce technical specifications and warranty information from individual manufacturers. Manufacturer's warranty does not apply to damages resulting from accident, alteration, tampering, or misuse.
Outdoor finishes are subject to aging/changing due to environmental impact and weather exposure. The original finish integrity is not guaranteed by Tower Lighting, as these effects are beyond our control. Steel parts are not guaranteed against rusting.
Hand Blown Glass Warning:
Due to the particular characteristics in the art of artisan glass, pieces blown and or finished by hand may present air bubbles and/or light streaks or discoloration. These aspects are typical of the high quality of hand blown glass. They should not be considered as defect in the workmanship.
Returns: PLEASE PAY CLOSE ATTENTION TO THE FOLLOWING ITEMS:
- Any return must first be approved by Tower Lighting. STORE CREDIT ONLY will be issued.
- All freight and re-stocking charges of up to 50% of List Price are the responsibility of the customer.
- Return of approved items will only be accepted within the first 30 days of receipt of goods. All returns must be in original condition with original carton and packaging. If the item is not in original condition with all original packing, it will not be accepted.
- Items that have been installed are not returnable.
- We will issue store credit once a return has been inspected and is determined to be valid.
- Light bulbs are not returnable.
Some European and/or Custom fixtures may not include electrical certification labeling. We recommend checking your local electrical code for UL/ETL requirements. Please call to inquire when necessary.